Customer Portal Terms of Use

Last updated: 23 October 2026

The customer portal (app.luomaworks.com) is where Luoma Works Corporation and its customers follow each order, exchange documents and record payments. By signing in you accept these terms on behalf of your company.

1. The agreement comes first

Your company's commercial relationship with us is governed by the Import and Supply Framework Agreement it signed and by each signed Order. These terms govern only the use of the portal. If the portal shows something different from a signed Order or an invoice, the signed document prevails. Nothing in the portal changes prices, dates or responsibilities agreed in writing.

2. Accounts

Access is by invitation. Each person has their own sign-in email; do not share sign-in links or let others use your account, and tell us at once if you think someone else has used it. Your company is responsible for the people it asks us to give access to, and must tell us when someone should lose access. We sign you in with one-time links sent to your email; keep that mailbox secure.

3. What you may do

Use the portal for your company's orders with us: submit requests, upload documents, report payments, read what we add and write messages. Do not upload material you have no right to share, anything unlawful, or files designed to harm systems. Do not try to reach other customers' information or to test the security of the service without our written permission.

4. Documents and information you provide

You confirm that the information and documents you upload (suppliers, goods, specifications, HS codes, regulatory conditions, payment slips) are accurate and that you have the right to share them. We rely on them to place your order and to declare the goods to customs, as the Agreement sets out. We store them to perform the order and keep them for the period the Agreement and the law require. We do not sell them or use them for anything else.

5. Payments and a warning about fraud

The portal records payments; it does not take them. Pay only to the bank account we have given you in writing and confirmed with you by telephone at the number on your Agreement. We will never ask you by email alone to pay to a new account. A payment to any other account is not a payment to us (Agreement, clause 6.6). Report every payment in the portal, with the slip, so that we can confirm it.

6. Electronic communications

You agree that notices, payment requests and documents may be sent to you by email at the address on your Agreement and made available in the portal, and that Orders and confirmations may be signed or confirmed electronically (Agreement, clause 1.3; Alberta Electronic Transactions Act). Keep your email address current.

7. Availability and changes

We provide the portal as it is, without a guarantee of uninterrupted availability, and may change or pause it for maintenance or security. If the portal is unavailable, the Agreement's notices by email still apply. We may update these terms; continued use after a change means acceptance.

8. Liability

To the extent the law allows, our liability for the portal itself (as distinct from an order, which the Agreement governs) is limited to re-providing the service, and we are not liable for indirect loss. Nothing excludes liability for fraud or wilful misconduct.

9. Ending access

Access ends when your company's Agreement ends or at your company's request. We keep order records for the legal retention period and can give you a copy of your documents.

10. Law and language

These terms are governed by the laws of Alberta and of Canada; disputes go to the courts of Alberta. They are provided in English and Chinese; if the versions differ, the English text prevails, as in the Agreement (clause 6.5).

Luoma Works Corporation · contact@luomaworks.com · +1 (587) 335-5018