Luoma Works
Customer portal

Buy from China.We handle the import.

Luoma Works is a Canadian importer of record in Edmonton, Alberta. You choose the suppliers and bring their DDP quotes; we contract with them, pay in Canadian dollars, import under our own account and have the goods delivered to your door — one invoice, every document in one place.

Open the customer portalTalk to us

How an order works

  1. Quotes

    Get a DDP quote from each supplier on our form: price breakdown, payment terms, bank account, customs broker. The supplier signs and seals it.

  2. Order

    Complete and sign the Order. We check the quotes and enter the exchange rate; the charges and your payment schedule calculate themselves.

  3. Payment

    Pay the first instalment and send the slip. We confirm and sign; the Order takes effect. Every instalment is paid before the goods ship.

  4. We order

    We sign a DDP supply agreement with each supplier and pay within 3 business days of your payment. At least 20% waits until the goods arrive.

  5. Customs

    The supplier sends the customs file 5 business days before shipping. Our broker and we confirm it; then the goods ship and clear under our importer account.

  6. Delivery

    The goods come straight to your address. Inspect within 3 business days. We send the settlement statement and refund the deposit balance within 5 business days.

One master agreement, signed once. After that, every transaction is a single Order that follows the same six steps.

What you get

One invoice in Canadian dollars
Goods, DDP charges, our margin and GST on one invoice, at the supplier's actual price. No side payments, no surprises.
Importer of record
Customs entries are filed under our account through a licensed Canadian broker. The supplier ships DDP and pays freight, duties and import taxes within its quote.
Never paid in full up front
We pay each supplier by the instalments in its quotation and keep at least 20% until the goods have cleared customs and reached you.
Proof of every payment
We pay the supplier within 3 business days of your payment and share the receipt.
Every document in one place
Quotations, the Order, supply agreements, invoices, bill of lading, customs papers and the settlement statement — kept in the portal for 6 years.
English and 中文
The agreement, the portal and our emails, in both languages.

Simple pricing

Our margin is on the invoice, next to the supplier's real price.

Margin10% of the goods and DDP charges
Minimum per orderCAD 800
Suppliers per orderUp to 2 included; CAD 200 each from the 3rd
Wire transfers to suppliersCAD 50 each (CAD 75 with OUR)
Settlement deposit3% of the order, min. CAD 100, refunded after delivery
Cancellation before we order2% of the order, min. CAD 100
GST5% on our invoice

Each instalment is the supplier's instalment plus our margin, the wire fee and GST, due 3 business days before the supplier's date. The settlement deposit is paid with the last instalment, covers exchange-rate differences and small costs, and the balance comes back within 5 business days of delivery.

Talk to us

Tell us what you want to buy and from where. We reply within one business day.

Edmonton, Alberta, Canada